Frequently Asked Questions
What is Melrose and Morgan?
Founded in 2004, we are a modern-day grocers in Primrose Hill and Hampstead, selling a wide range of products, expertly sourced and lovingly hand-crafted in our North London kitchen. Melrose and Morgan also champions artisan producers through our shops and on-line store.
Do you deliver worldwide?
We currently only ship to Mainland UK.
How much does delivery cost?
Standard delivery charges to UK mainland are as follows:
FREE – Standard shipping (3-5 working days) if you spend over £55 (this excludes local picnic deliveries)
£5.75 - Standard shipping (3-5 working days) on all orders up to £55
£7.95 - Next day delivery (orders must be placed before 12 noon BST to qualify. Mon - Fri delivery only. Orders received on Fri will be shipped on Mon for Tues delivery)
Can I change the date of my delivery?
If we are notified immediately, we will do our best to amend orders. Unfortunately, these requests cannot always be guaranteed depending on the status of your order. To cancel or amend your order, please contact our team by emailing hello@melroseandmorgan.com or calling 020 7485 1600.
Do I need to be at home to receive my delivery order?
If your item contains fresh produce please ensure you are at home to accept delivery or an alternative delivery address is nominated to the courier as the order must be received on the day of delivery and cannot be returned to the depot. If you are purchasing a hamper as a gift please also be sure to notify the recipient that they should be at home to accept the delivery.
How far in advance do I have to purchase a picnic?
We require 48 hours notice for all picnic orders as they are made to order and prepared freshly each day.
Why do I not get free delivery on picnics?
For our picnic deliveries we use a different courier service to normal as the produce is fresh and we are delivering same day.
What if I am not in to receive my picnic order?
Please notify us on the day as soon as possible by emailing hello@melroseandmorgan.com and we will see if we can rearrange the delivery for you. Please note we cannot guarantee this change as we specify the delivery slot being in between 10am-1pm on our website.
Where can I get my picnic delivered to?
All picnic orders must provide a physical address whether this a house, office or collection from one of our shops. We cannot deliver picnics to a park or rough destination.
Can picnics be delivered on a Saturday or Sunday?
Yes. We use a different courier service for our picnic deliveries which means we are able to deliver on the weekends.
Can I select a time for my picnics to be delivered?
Unfortunately, for delivery this is between 10am-1pm as we utilise a courier system that provides a time range and not a specific time due to the number of requests.
Do you offer free delivery for your picnics?
Unfortunately, our picnics are excluded from the over £55 free delivery as they are dispatched by a premium, same day local courier service.
How many days in advance do I need to order a picnic?
As all picnics are made to order and prepared freshly each day, we require 48 hours notice for all picnic deliveries and collections.
Can I choose the date my hamper or gourmet gift is delivered?
For picnic hampers you can select the date in which you wish for the picnic to be delivered (please note we require 48 hours notice). For all other hampers or gourmet gifts this will be delivery as usual.
What happens if I input the wrong shipping address?
In the unfortunate of this happening we can try to amend it if you contact us straight away by emailing hello@melroseandmorgan.com. If the order is already in the process of being picked and packed, however, it will most likely be too late to change it. If you would still like to receive your order it would mean purchasing a new one, ensuring you input the right address.
Can I create a bespoke hamper?
We can customise a hamper to your choosing. Please send an email to hello@melroseandmorgan.com with your request and we will let you know if we can accommodate and the cost for the hamper.
Can I add items to my hamper?
You can simply add more products to the hamper by adding them to your cart and leaving a note in the message box to say you want everything bought to be place inside the hamper. Please note this may be subject to how full the hamper already is.
I have an allergy, how can I see dietary information for your products?
When you click into each individual product there will be an ‘ingredients’ section containing all information about what’s in the product.
Are your products suitable for vegetarians/vegans?
We do have selected products that are suitable for vegetarians and vegans. You can find out more information by clicking on the ingredient list for each product.
Do you put a receipt in your hampers?
We don’t put any kind of receipt or invoice in the hampers, so customers don’t need to worry if this is a gift for someone.
Where can I redeem my gift card?
Our gift cards are for online use only.
Where are your stores located?
We have two stores located in Primrose Hill and Hampstead.
Primrose Hill - 42 Gloucester Ave, London NW1 8JD.
Hampstead - New Oriel Hall, Oriel Pl, London NW3 1QN.
What are your stores opening times?
Both of our stores are open from Monday to Sunday, 8am-7pm.
Are your stores dog friendly?
Yes. We do allow dogs to come into our stores, as long as they are on a lead and well behaved.
Do you take American Express?
Payment can be made using Master Card, Visa, American Express, Switch, Delta, Maestro.
What is your returns policy?
If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you. When your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email to hello@melroseandmorgan.com or your wish to cancel your order within this period, your original postage and packing charge will also be reimbursed in full. It is not possible to return fresh food and drink because they are likely to deteriorate in the return process.
