Terms and Conditions

Welcome to www.melroseandmorgan.com. By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise. These Online Shopping Terms and conditions apply to all orders which you, the customer, place using our website www.melroseandmorgan.com, which is operated by Melrose and Morgan Ltd. Please read them carefully before placing your order and print a copy for future reference.

Product Availability and Substitution

To maintain our high standards and freshness of product, some fresh products will be limited and at times unavailable. Should a product not be available, Melrose and Morgan reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. We will advise you at the time of placing your order of any product that isn’t available.

Content and Photography

The information provided for each product or collection of products is accurate at the time we published the information. Where the product is a collection of many products, such as our hamper ranges, a full list is supplied. We sometimes use props in our photography, in these cases the product description or list clearly defines what is being advertised for purchase.

Basis of Sale

When you confirm and pay for your order with a member of our staff, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.

Acceptance of Order

Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.

Your order will be accepted as soon as a member of our staff has confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order without liability. In such circumstances we shall let you know as soon as possible.

Pursuant to the Licensing Act 1964 it is an offence for any person under the age of 18 to buy intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000.

Payment and Prices

Payment can be made using Master Card, Visa, American Express, Switch, Delta, Maestro. No goods will be despatched until credit/debit cards have been authorised and payment received.

All prices are VAT inclusive. VAT receipts are available on request. VAT No. 844121160

Right to Withdraw Purchases Within ‘Cooling Off’ Period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Website except for:

1. Perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing food and beverage items)

2. You may be liable for the cost of returning the item(s) to us


If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you. Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, your original postage and packing charge will also be reimbursed in full. It is not possible to return fresh food and drink because they are likely to deteriorate in the return process. This does not affect your statutory rights.

Claims for breakages must be made to our office on 020 7485 1600 or by email to info@melroseandmorgan.com. Claims must be within 28 days of receipt.


All Christmas 2014 cancellations and amendments after our final order date 16th December will incur a 10% administration fee. All Christmas 2014 orders cancelled on or after 20th December will be charged in full.


Every effort is made to ensure that all the information provided on our website is correct at the time of publishing.

Whilst we use reasonable efforts to include accurate and up-to-date information on the site we make no warranties or representations as to its accuracy. We assume no responsibility for any errors or omissions in the content on the Site. Information about Melrose and Morgan Products and services are illustrative only.


We reserve the right to alter or delete material from this site and may, at any time, revise these terms. You are bound by any such revision and we therefore recommend that you visit this page to review the current terms each time you revisit our site.


No order is binding on you or Melrose and Morgan until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.

It is the policy of Melrose and Morgan to ensure all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of the Product that is sold.

Melrose and Morgan does not advise recipients of impending gift deliveries. We cannot deliver goods to another country outside the UK.

These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered and deleted from the these Terms and Conditions without affecting the other provisions.

The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Whilst we take appropriate steps to protect this site from malicious attacks we cannot warrant that it is entirely free from risk of virus attack.

These Terms and Conditions apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions stated on our trade application forms.

If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms and Conditions please contact our Office on 020 7485 1600 or email info@melroseandmorgan.com

Definitions in These Conditions

‘Product or Products’ means Melrose and Morgan good(s)
‘we’, ‘us’, ‘our’ means Melrose and Morgan Limited
‘you’, ‘your’, means one of our customers

Delivery Information

To ensure freshness of products and to minimise handling times so that orders arrive in perfect condition, orders are delivered by next day courier. You will be informed of the expected delivery date.

All orders require a signature on delivery, if you are not available to receive your order you will notified by means of a card posted through your letter box by our courier. Your order can be delivered to an alternative address such as a neighbour or delivered to your place of work if this is more convenient.

Delivery Rates

Are available on request. Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, some remote areas of Scotland, and the Scottish islands. A surcharge may be payable for deliveries to these locations. Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times, and deliveries may take considerably longer than those to the UK mainland.

To follow up on an order delivery please contact our office on 020 7485 1600 as soon as possible after the expected delivery time. Standard delivery conditions are delivery before 12pm following day of despatch. Other timings are available based on payment of a small additional fee.

Receipt of Delivery

All deliveries require a signature at the point of receipt. If the delivery service is unable to obtain a signature because the recipient is out, a card will be left so that a re-delivery or collection from a local depot can be arranged. Please note: For fresh food deliveries it is recommended that the package is delivered to an address where it can be received, as products held in postal depots cannot be guaranteed to be refrigerated whilst being held. If you need to alter the address for delivery prior to despatch, please email info@melroseandmorgan.com or phone our Office on 020 7485 1600.

Melrose and Morgan Ltd and its employees cannot be held responsible for an inability to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will however make our best efforts to correct the problem. Please contact our Office on 020 7485 1600 to discuss your concerns.

Privacy Policy

In order for us to process your order we collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information. We will only use your Personal Information for the purpose(s) for which you provide it to us including, respond to your enquiries, handle orders, deliver items and process payments, communicate with you about orders, products, services and promotional offers, update our records and maintain any account you may have with us, prevent or detect fraud or abuses of our Website. We do not pass on personal details of our customers to third parties. From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Promotional offers: if you have consented in advance we will send you information on our promotional offers and those offered by our other businesses. If you no longer want to receive such offers, please notify us by email info@melroseandmorgan.com

Fraud / Credit Risk

Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations; We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.


We employ security measures to prevent unauthorized access to information that we collect online.

A cookie is a text-only string of information that a website transfers to your computer’s hard disk to remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value – usually a randomly generated unique number.

When you visit our Website we send you a cookie. Cookies may be used in the following ways: To enable the personalisation features on our Website which gives you the ability to recall recently placed orders, recently viewed pages and see information which you have input on line.

To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website and the service to our customers. We cannot identify you personally in this way.

We also use website cookies for remarketing purposes, allowing us to show adverts to users who have previously visited our website. These ads will be shown on third-party websites across the Google Display Network. Further information on Google Remarketing can be found here: http://www.google.com/ads/innovations/remarketing.html

To opt out of remarketing ads, please visit https://support.google.com/adwords/answer/2549116?hl=en

Disabling / Enabling Cookies

You can accept or decline “cookies” by modifying the setting in your browser. Please note that if you disable “cookies” you may not be able to use all the features of our Website.

Content and Intellectual Property Rights

www.melroseandmorgan.com its products and content is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by Melrose and Morgan Ltd. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

Controller of Your Information

Information which you provide to us or we gather from the Website or via other information collection methods is controlled primarily by:
Melrose and Morgan Limited
Registered in England: 5085202
Registered office: c/o Bright Grahame Murray, 131 Edgeware Road, London W2 2AP

Contact Us

Should you have any queries or wish to order by telephone or in writing, please contact the Personal Shopping Team.
Telephone: 020 7485 1600
Post: Melrose and Morgan, 23 Hartland Road Arches, Hartland Road, London NW1 8HR
Email info@melroseandmorgan.com